BEST VALUE

Tri-State Building Service offers the best value in Facilities Operations and Maintenance (O&M) services:

• Extensive experience serving large, complex, high-traffic buildings that have 24/7 operations, rigorous maintenance standards and schedules, and strict security requirements.
• Experience serving Class A federal, state, and local government facilities, as well as high profile private sector properties. (Clientele includes U.S. Army Corps of Engineers, Humphreys Engineer Center Support Activity; GSA, Mary Switzer Building; State of Maryland; Marine Corps Community Services, Quantico Facilities; Washington, D.C. Department of General Services; Overseas Private Investment Corporation (OPIC); Washington Suburban Sanitary Commission (WSSC); SAIC/Leidos; American College of Radiology (ACR)).
• Resources to provide the proper personnel, supplies, materials, and labor to perform the work outlined in the Performance Work Statement.
• Experienced and effective management and supervisory staff, promoting strong supervision of the workforce, with focus on quality and safety.
• Strict security practices.
• Meticulous, proactive, systematic Quality Control Program and thorough inspections
• Capacity, staffing, and ability to provide prompt, effective response to service calls.
• Professional, experienced, qualified, and motivated personnel; and commitment to optimal staffing levels.
• Comprehensive employee training programs.
• Client centered focus on service and communication.
• Individualized care with the flexibility to accommodate changing needs.
• Top quality services at competitive pricing, providing the best value.
• Top Secret Facility Clearance: CAGE Code: 4GBR8.
• 8(a) certified by the U.S. Small Business Administration.
• U.S. Small Business Administration certified Woman Owned Small Business (WOSB).
• SWaM Small, Woman-owned and Minority-owned Business, certified by the Virginia Department of Small Business and Supplier Diversity (SBSD).

VALUES AND VISION

Commitment to Quality. Committed to You. Tri-State offers the best value to our clients through our commitment to quality, strong management, and competitive pricing. The guiding principal behind Tri-State’s success is the strong supervisory management of our workforce, coupled with continuous communication with our clients. We exercise a thorough, proactive method of quality control, but we also recognize that we are a service business above all else. We recognize that we are servicing people, not just facilities, and therefore understand that it is important to be attuned to our clients’ varied and changing needs. The key to Tri-State’s success and longevity in relationships with our clients has been our ability to anticipate and flexibility to respond to their ever changing and fluid requirements. We deliver top quality, reliable services through attentive and responsive customer service.

We believe that the cornerstones of good client relations and customer service are:
 Willingness to be flexible and adjust to changing needs and requirements
 Ability and willingness to provide individualized service
 Prompt response rate
 Effective follow-up

Tri-State provides the best value to our customers through our:
 Corporate and Personnel Experience
 Commitment to Quality and Timeliness
 Strict Quality Control
 Safety
 Thorough Training of Personnel
 Optimal Staffing Levels
 Customized Services
 Fast Response Time
 Budget Conscious Pricing

Would you like to find out more about our Custodial Services, please click here.